Privacy policy for clients
Your personal information and trust are priorities for us
Introduction to privacy practices
At Prosenkavia, your privacy is fundamental. This policy explains how we collect, use, store, and protect your personal information when you interact with us and use our coaching services.
We take a transparent approach to privacy, in compliance with Canadian laws, so you know how your data is managed every step of the way.
Personal data collection details
We collect only the information necessary to provide and improve our coaching services, respond to your inquiries, and enhance your experience.
Data you provide directly to us
- • Name, contact details, and submitted forms for communication
- • Information you share in coaching sessions or through questionnaires
- • Payment or billing details, when applicable for coaching sessions
- • Feedback, comments, or other content you provide to our team
- • Request details sent via email or the contact form
Information collected automatically
- • Device and browser information for website compatibility
- • Cookies and usage data for site functionality and analytics
- • Login dates, session counts, and simple system logs
- • IP address and basic location for network security
- • Times and durations of website visits for improvement purposes
How your personal data is used
Your data is used strictly for delivering our coaching services, ensuring security, and maintaining quality support.
- • Managing session bookings or account creation
- • Responding to questions and requests
- • Improving website performance and features
- • Providing relevant updates and resources
- • Ensuring service security and fraud prevention
- • Collecting feedback to enhance coaching
- • Complying with legal and regulatory duties
Our promise: We are committed to responsible stewardship of your personal information and complying with all privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
How data is shared
Personal data may be shared with trusted service providers strictly for needed support, or as legally required.
Service providers and partners
We use secure, reputable tools and carefully vetted partners for essential business functions, always protecting your information.
Legal requirements
We comply with legal duties, and may disclose data if required by Canadian law or regulations.
Anonymous statistical usage
We analyze aggregated, non-identifiable data to understand trends and improve services.
Your rights and choices
You can request access to your personal data, ask for corrections, limit or withdraw your information, and contact us for any privacy concerns.
- • Access your data upon written request
- • Request corrections to your data
- • Request deletion if appropriate
- • Request to transfer your data
- • Object to certain uses of data
- • Limit use and sharing of information
Contact us if you wish to exercise your data rights or have privacy-related questions at any time.
How we protect your information
We use both technical and organizational measures to safeguard your personal data from unauthorized access or misuse.
Technical safeguards
- • Encryption of data in transit and at rest
- • Secure, regular system updates and patches
- • Restricted access privileges for sensitive data
- • Ongoing monitoring for signs of data breaches
Organizational protocols
- • Staff privacy training and agreements
- • Strict procedures for internal data handling
- • Routine privacy reviews and risk assessments
- • Clear internal reporting and accountability
How long we retain data
Personal data is kept only as long as necessary for coaching, compliance, or as required by law, then securely removed.
- • Your account details are retained as needed
- • Session notes retained for agreed period
- • Emails kept only for support and follow-up
- • Billing records kept for legal compliance
- • Marketing consents held for your preferences
You can ask for earlier deletion unless laws require otherwise.
International data transfers
If personal data moves outside Canada, we apply extra safeguards for your protection and legal compliance.
- • Contracts with international service providers
- • Data transfers subject to privacy regulations
- • Additional safeguards per international law
- • Regular partner privacy reviews
Cookies and tracking tools
We use essential and performance cookies to run this website, analyze visits, and enhance your experience.
Types of cookies used
- • These are needed for secure, basic site operation.
- • Help us analyze and improve site functionality.
- • Customize your browsing experience.
- • Enable special features and preferences.
Adjust cookie preferences by changing your browser settings at any time.
Updates to our privacy policy
We update our policy to reflect improvements and regulatory changes. Check back for the latest details.
- • Policy location: prosenkavia.com/privacy-policy
- • Direct notifications for major changes
- • Highlighted updates on key pages
- • Optional email notifications for clients
Continued use of our site means accepting future changes.
Contact for privacy questions
For privacy matters, reach us using the contact form or our official email address.
Prosenkavia
442 Saint-Gabriel Street, Suite 100, Montreal, QC H2Y 2Z9 Canada
Phone: +1 (302) 051-0287
Email: content@prosenkavia.com
Last updated: January 20, 2026
Effective from January 20, 2026